What is your exchange policy?
We understand that sometimes things happen out of your control and you may need to change your reservations.
If you have reserved and paid for your tickets online, you can exchange your tickets for another performance of the same production up to 90 minutes prior to the performance time (Eastern Standard Time).
PLEASE NOTE: You will need the admission code and the exchange link e-mailed to you in your confirmation in order to make an exchange.
Exchanges are not possible If you do not complete the process online within 90 minutes of the performance time.
Are you having trouble exchanging your tickets online? Please contact us for assistance.
Return to the FAQ's page
We understand that sometimes things happen out of your control and you may need to change your reservations.
If you have reserved and paid for your tickets online, you can exchange your tickets for another performance of the same production up to 90 minutes prior to the performance time (Eastern Standard Time).
PLEASE NOTE: You will need the admission code and the exchange link e-mailed to you in your confirmation in order to make an exchange.
Exchanges are not possible If you do not complete the process online within 90 minutes of the performance time.
Are you having trouble exchanging your tickets online? Please contact us for assistance.
Return to the FAQ's page
